HA Connect Production Status - HA Connect Outage Alert - HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page (HA*AS Bookings Failing)

HA Connect Outage Alert - HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page (HA*AS Bookings Failing)

Incident Report for HA Connect Production

Resolved

**HA Connect Automated Alert Resolution**

This message is from Hawaiian Airlines to alert you that the HA Connect issue that was previously communicated has been resolved for the following system : HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page. Amadeus has performed a rollback to restore functionality. Mahalo for your patience while we resolved this issue.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Posted Jan 16, 2025 - 10:41 HST

Investigating

**HA Connect Automated Outage Alert**

This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page. Currently because of system issues between Sabre and Amadeus, HA*AS codeshare bookings are currently failing on all HA platforms. HA marketed and operated flights are experiencing no impacts. Additional updates will be sent out as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.

Posted Jan 16, 2025 - 09:15 HST

This incident affected: HA Connect - HAL Production (HA Connect - HAL AirShop Prod, HA Connect - HAL OfferPrice Prod, HA Connect - HAL OrderCreate Prod), HA Connect - HAA Production (HA Connect - HAA AirShop Prod, HA Connect - HAA OfferPrice Prod, HA Connect - HAA OrderCreate Prod), and HA Connect - HAA AirAvailability Prod, Hawaiian Airlines Partner Portal - Prod, Hawaiian Airlines DoHop Landing Page.