HA Connect Planned Maintenance **Complete Outage for HA Ticketing Services**

Scheduled Maintenance Report for HA Connect Production

Completed

The scheduled maintenance has been completed.

Posted Jan 08, 2025 - 09:15 HST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 08, 2025 - 09:00 HST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jan 07, 2025 - 12:53 HST

Scheduled

Aloha,

Amadeus will be performing maintenance tomorrow for the 1A PSS which will cause a global outage for all ticketing and EMD services for **15 minutes** for all channels. During this time, no tickets or EMDs can be issued and we are expecting any OrderCreateRQ or OrderChangeRQ requests to fail if ticketing is involved.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!

Posted Jan 07, 2025 - 11:28 HST

This scheduled maintenance affected: HA Connect - HAL Production (HA Connect - HAL OrderCreate Prod), HA Connect - HAA Production (HA Connect - HAA OrderCreate Prod), and Hawaiian Airlines Partner Portal - Prod, Hawaiian Airlines DoHop Landing Page.