HA Connect Outage Alert - HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF

Incident Report for HA Connect Production

Investigating

**HA Connect Automated Outage Alert**

This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.

We are actively investigating the issue and will provide further updates as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.

Posted Apr 25, 2025 - 12:33 HST

This incident affects: Hawaiian Airlines Partner Portal - Prod and HA Connect - HAA Production (HA Connect - HAA OrderReshop Prod).