HA Connect Production Status - HA Connect Planned Maintenance

HA Connect Planned Maintenance - Core Component 10.9 Maintenance

Scheduled for Jan 22, 00:00 HST - Jan 23, 16:00 HST

Scheduled

Aloha,

To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!

Posted Jan 15, 2025 - 08:29 HST

This scheduled maintenance affects: HA Connect - HAL Production (HA Connect - HAL AirShop Prod, HA Connect - HAL OfferPrice Prod, HA Connect - HAL OrderCreate Prod, HA Connect - HAL OrderRetreive Prod), HA Connect - HAA Production (HA Connect - HAA AirShop Prod, HA Connect - HAA OfferPrice Prod, HA Connect - HAA OrderCreate Prod, HA Connect - HAA Operational Change Notifications (OCN), HA Connect - HAA OrderRetreive Prod), and HA Connect - HAA AirAvailability Prod, Hawaiian Airlines Partner Portal - Prod, Hawaiian Airlines DoHop Landing Page.