HA Connect Production Status - HA Connect Planned Maintenance

HA Connect Planned Maintenance - 10.7.1 Patch

Scheduled Maintenance Report for HA Connect Production

Completed

The scheduled maintenance has been completed.

Posted Nov 08, 2024 - 00:00 HST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 07, 2024 - 20:00 HST

Scheduled

Aloha,

To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!

Posted Nov 07, 2024 - 14:50 HST

This scheduled maintenance affected: HA Connect - HAL Production (HA Connect - HAL AirShop Prod, HA Connect - HAL OfferPrice Prod, HA Connect - HAL OrderCreate Prod, HA Connect - HAL OrderRetreive Prod), HA Connect - HAA Production (HA Connect - HAA AirShop Prod, HA Connect - HAA OfferPrice Prod, HA Connect - HAA OrderCreate Prod, HA Connect - HAA Operational Change Notifications (OCN), HA Connect - HAA OrderRetreive Prod), and HA Connect - HAA AirAvailability Prod, Hawaiian Airlines Partner Portal - Prod, Hawaiian Airlines DoHop Landing Page.