Hawaiian Airlines HA Connect Platform Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
HA Connect - HAA Production Operational
90 days ago
99.98 % uptime
Today
HA Connect - HAA AirShop Prod Operational
90 days ago
99.99 % uptime
Today
HA Connect - HAA OfferPrice Prod Operational
90 days ago
99.99 % uptime
Today
HA Connect - HAA OrderCreate Prod Operational
90 days ago
99.96 % uptime
Today
HA Connect - HAA Operational Change Notifications (OCN) Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA AirAvailability Prod Operational
90 days ago
97.25 % uptime
Today
HA Connect - HAL Production Operational
90 days ago
99.95 % uptime
Today
HA Connect - HAL AirShop Prod ? Operational
90 days ago
99.99 % uptime
Today
HA Connect - HAL OfferPrice Prod Operational
90 days ago
99.92 % uptime
Today
HA Connect - HAL OrderCreate Prod Operational
90 days ago
99.93 % uptime
Today
HA Connect - HAL OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
Hawaiian Airlines Partner Portal - Prod Operational
90 days ago
99.96 % uptime
Today
HA Connect Website ? Operational
90 days ago
100.0 % uptime
Today
HA Distribution Help Desk (v2) Operational
90 days ago
97.86 % uptime
Today
Farelogix ADO Tool Operational
90 days ago
92.22 % uptime
Today
Farelogix ZenDesk Operational
90 days ago
100.0 % uptime
Today
Hawaiian Airlines DoHop Landing Page ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
HA Connect - HAA Prod AirAvailability Response Time
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HA Connect - HAA Prod AirShop Response Time
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HA Connect - HAA Prod OfferPrice Response Time
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HA Connect - HAA Prod OrderCreate Response Time
Fetching
HA Connect - HAL Prod AirShop Response Time
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HA Connect - HAL Prod OfferPrice Response Time
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HA Connect - HAL Prod OrderCreate Response Time
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Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
HA Connect Planned Maintenance - FLX Monthly Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 HST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 10:00 HST
Scheduled - Aloha,

To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!
Nov 8, 10:31 HST
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
HA Connect Planned Maintenance - 10.7.1 Patch
Completed - The scheduled maintenance has been completed.
Nov 8, 00:00 HST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 HST
Scheduled - Aloha,

To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.

Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to make HA Connect better!
Nov 7, 14:50 HST
Nov 7, 2024
Nov 6, 2024

No incidents reported.

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