Hawaiian Airlines HA Connect Platform Status
HA Connect Outage Alert - HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF
Investigating - **HA Connect Automated Outage Alert**

This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.

We are actively investigating the issue and will provide further updates as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.
Apr 25, 2025 - 12:33 HST
Uptime over the past 90 days. View historical uptime.
HA Connect - HAA Production Degraded Performance
90 days ago
99.99 % uptime
Today
HA Connect - HAA AirShop Prod Operational
90 days ago
99.97 % uptime
Today
HA Connect - HAA OfferPrice Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderCreate Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA Operational Change Notifications (OCN) Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderReshop Prod Degraded Performance
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderChange Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA AirAvailability Prod Operational
90 days ago
95.89 % uptime
Today
HA Connect - HAL Production Operational
90 days ago
99.97 % uptime
Today
HA Connect - HAL AirShop Prod ? Operational
90 days ago
99.99 % uptime
Today
HA Connect - HAL OfferPrice Prod Operational
90 days ago
99.97 % uptime
Today
HA Connect - HAL OrderCreate Prod Operational
90 days ago
99.92 % uptime
Today
HA Connect - HAL OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
Hawaiian Airlines Partner Portal - Prod Degraded Performance
90 days ago
100.0 % uptime
Today
HA Connect Website ? Operational
90 days ago
100.0 % uptime
Today
HA Distribution Help Desk (v2) Operational
90 days ago
100.0 % uptime
Today
Farelogix ADO Tool Operational
90 days ago
100.0 % uptime
Today
Farelogix ZenDesk Operational
90 days ago
99.99 % uptime
Today
Hawaiian Airlines DoHop Landing Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
HA Connect - HAA Prod AirAvailability Response Time
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HA Connect - HAA Prod AirShop Response Time
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HA Connect - HAA Prod OfferPrice Response Time
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HA Connect - HAA Prod OrderCreate Response Time
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HA Connect - HAL Prod AirShop Response Time
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HA Connect - HAL Prod OfferPrice Response Time
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HA Connect - HAL Prod OrderCreate Response Time
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May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

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