This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.
We are actively investigating the issue and will provide further updates as they become available.
HA Connect - HAA Prod AirAvailability Response Time
Fetching
HA Connect - HAA Prod AirShop Response Time
Fetching
HA Connect - HAA Prod OfferPrice Response Time
Fetching
HA Connect - HAA Prod OrderCreate Response Time
Fetching
HA Connect - HAL Prod AirShop Response Time
Fetching
HA Connect - HAL Prod OfferPrice Response Time
Fetching
HA Connect - HAL Prod OrderCreate Response Time
Fetching
Past Incidents
Apr 25, 2025
Unresolved incident: HA Connect Outage Alert - HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.
Completed -
The scheduled maintenance has been completed.
Apr 24, 08:00 HST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 HST
Scheduled -
**HA Connect Upgrade Alert**
This message is from Hawaiian Airlines to alert you that Accelya will be updating HA Connect version 11.0 during this period. For more information on the Hawaiian Airlines Partner Portal please check the HA Distribution Help Desk or the Farelogix Zendesk site for API information.
Completed -
The scheduled maintenance has been completed.
Apr 23, 21:00 HST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 17:00 HST
Scheduled -
**HA Connect Automated Outage Alert**
This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page - AirShopRQ Maintenance. Additional updates will be sent out as they become available.
Completed -
The scheduled maintenance has been completed.
Apr 23, 10:00 HST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 HST
Scheduled -
**HA Connect Automated Outage Alert**
This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod & HAPP Production - Accelya Mastercard Internet Gateway Service (MIGS) Maintenance. Additional updates will be sent out as they become available.