In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 2025 - 01:00 HST
Scheduled - Aloha,
To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.
Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:
This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.
We are actively investigating the issue and will provide further updates as they become available.