Hawaiian Airlines HA Connect Platform Status
Investigating - **HA Connect Automated Outage Alert**

This is a notification from Hawaiian Airlines to inform you that our automated monitoring systems have detected potential performance degradation in the following systems: HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.

We are actively investigating the issue and will provide further updates as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.

Apr 25, 2025 - 12:33 HST
HA Connect - HAA Production Degraded Performance
90 days ago
99.99 % uptime
Today
HA Connect - HAA AirShop Prod Operational
90 days ago
99.98 % uptime
Today
HA Connect - HAA OfferPrice Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderCreate Prod Operational
90 days ago
99.98 % uptime
Today
HA Connect - HAA Operational Change Notifications (OCN) Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderReshop Prod Degraded Performance
90 days ago
100.0 % uptime
Today
HA Connect - HAA OrderChange Prod Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAA AirAvailability Prod Operational
90 days ago
97.05 % uptime
Today
HA Connect - HAL Production Operational
90 days ago
99.96 % uptime
Today
HA Connect - HAL AirShop Prod ? Operational
90 days ago
100.0 % uptime
Today
HA Connect - HAL OfferPrice Prod Operational
90 days ago
99.99 % uptime
Today
HA Connect - HAL OrderCreate Prod Operational
90 days ago
99.88 % uptime
Today
HA Connect - HAL OrderRetreive Prod Operational
90 days ago
100.0 % uptime
Today
Hawaiian Airlines Partner Portal - Prod Degraded Performance
90 days ago
100.0 % uptime
Today
HA Connect Website ? Operational
90 days ago
100.0 % uptime
Today
HA Distribution Help Desk (v2) Operational
90 days ago
100.0 % uptime
Today
Farelogix ADO Tool Operational
90 days ago
100.0 % uptime
Today
Farelogix ZenDesk Operational
90 days ago
99.99 % uptime
Today
Hawaiian Airlines DoHop Landing Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
HA Connect - HAA Prod AirAvailability Response Time
Fetching
HA Connect - HAA Prod AirShop Response Time
Fetching
HA Connect - HAA Prod OfferPrice Response Time
Fetching
HA Connect - HAA Prod OrderCreate Response Time
Fetching
HA Connect - HAL Prod AirShop Response Time
Fetching
HA Connect - HAL Prod OfferPrice Response Time
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HA Connect - HAL Prod OrderCreate Response Time
Fetching
Apr 25, 2025

Unresolved incident: HA Connect Outage Alert - HAA Production and the Hawaiian Airlines Partner Portal (HAPP) when processing OrderReshopRQ requests involving passenger types JCB, JNN, or JNF.

Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 HST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 04:00 HST
Scheduled - **HA Connect Upgrade Alert**

This message is from Hawaiian Airlines to alert you that Accelya will be updating HA Connect version 11.0 during this period. For more information on the Hawaiian Airlines Partner Portal please check the HA Distribution Help Desk or the Farelogix Zendesk site for API information.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo and enjoy the new release!

Apr 23, 04:27 HST
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 HST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 17:00 HST
Scheduled - **HA Connect Automated Outage Alert**

This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page - AirShopRQ Maintenance. Additional updates will be sent out as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.

Apr 23, 04:36 HST
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 HST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 07:00 HST
Scheduled - **HA Connect Automated Outage Alert**

This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod & HAPP Production - Accelya Mastercard Internet Gateway Service (MIGS) Maintenance. Additional updates will be sent out as they become available.

If you need to log a ticket with Hawaiian Airlines please go to the HA Distribution Help Desk at https://haconnect.hawaiianairlines.com/s/home

If you need to log a ticket with Accelya please go to the Accelya Zendesk at https://farelogixpartnersupport.zendesk.com/hc/en-us/

Mahalo for your patience while we work to resolve this issue.

Apr 23, 04:33 HST
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.