To ensure uptime and stability of the HA Connect platform we must occasionally perform scheduled maintenance. Unfortunately this will one of those times and services may be intermittent or unavailable completely during the maintenance window.
Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows:
This message is from Hawaiian Airlines to alert you that the HA Connect issue that was previously communicated has been resolved for the following system : HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page. Amadeus has performed a rollback to restore functionality. Mahalo for your patience while we resolved this issue.
This message is from Hawaiian Airlines to alert you that our automated monitoring has identified that the following system may be experiencing an outage or degraded performance: HAA Prod, HAL Prod, HAPP & HA DoHop Landing Page. Currently because of system issues between Sabre and Amadeus, HA*AS codeshare bookings are currently failing on all HA platforms. HA marketed and operated flights are experiencing no impacts. Additional updates will be sent out as they become available.
Completed -
The scheduled maintenance has been completed.
Jan 8, 09:15 HST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 09:00 HST
Update -
We will be undergoing scheduled maintenance during this time.
Jan 7, 12:53 HST
Scheduled -
Aloha,
Amadeus will be performing maintenance tomorrow for the 1A PSS which will cause a global outage for all ticketing and EMD services for **15 minutes** for all channels. During this time, no tickets or EMDs can be issued and we are expecting any OrderCreateRQ or OrderChangeRQ requests to fail if ticketing is involved.
Please avoid logging any incidents with Farelogix or the HA Distribution Help Desk during this time. Once the maintenance window is completed, if you are having any issues please reach out as follows: